Welcome to the web site of National Fuel Gas Company and its affiliated and subsidiary companies (“National Fuel”). National Fuel respects the privacy of individuals who use our web site. This Privacy Policy explains our online information practices and is designed to assist you in making informed decisions while using our web site. Please note that by visiting the National Fuel web site, you consent to the practices described below and agree to comply with and be bound by the following Privacy Policy. Please read the National Fuel Privacy Policy carefully and in its entirety.

The Information We Collect And How We Use It

National Fuel automatically receives and records the following information from visitors to our site: IP addresses; domain names; user names; date, time and length of visits; and browser types. This data is gathered to evaluate and improve our web site. National Fuel does not collect any personally identifiable information about you through our web site unless you voluntarily provide such information. You may be asked to voluntarily provide personally identifiable information such as your name, address, e-mail address, telephone number, bank account number (including routing number) or other similar information in order to utilize and obtain access to National Fuel’s online services.

How National Fuel Uses Personally Identifiable Information

Voluntarily provided personally identifiable information is used to:
  • Respond to visitor inquiries
  • Fulfill visitor requests
  • Complete online payments and other online services
Statistical reports may be generated from the user provided personally identifiable information.

Web Site Cookies

National Fuel uses cookies on its web site in order to transfer personally identifiable information among National Fuel’s online services. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive.


Visitors to our site do not have to provide personally identifiable information to National Fuel. At any time, you may opt-out of providing personally identifiable information by discontinuing your use of National Fuel’s online services or refraining from disclosing your personally identifiable information to National Fuel. However, if you choose to withhold requested personally identifiable information, National Fuel may not be able to provide you with the online services, which may require the collection of such information.

Confidentiality And Security

National Fuel limits access to your personally identifiable information to:
  • Employees who we believe reasonably need to come into contact with that information in order to respond to user inquiries and requests.
  • Third parties who are performing online services on behalf of National Fuel and who need such information in order to carry out National Fuel’s online services. Such third parties are contractually bound to keep all personally identifiable information confidential.
National Fuel does not disclose, share or distribute personally identifiable information to third parties, other than the third parties mentioned above, nor sell or rent personally identifiable information to third parties without your consent, unless:
  • Required to do so by a government agency having jurisdiction.
  • Required to do so by a court of competent jurisdiction or other operation of law.
Given the nature of the internet and the fact that no security system is perfect, National Fuel does not absolutely guarantee the confidentiality of any personally identifiable information that you provide via our web site or promise that the information you provide will never be obtained by unauthorized persons. National Fuel does, however, utilize industry appropriate practices to protect the data transmitted or received via our web site from loss, misuse, unauthorized access or disclosure, or alteration. Such practices include using Secure Sockets Layers (SSL) encryption technology and secure HTTPS posts during data transmission.

Access, Correct and Update Personal Information

You may obtain a copy of the personally identifiable information that you have provided to National Fuel through your use of our web site and you may correct, change or remove any personally identifiable information by contacting us via the following link http://www.nationalfuelgas.com/email.asp.

If you request that the personally identifiable information that you provided to National Fuel be removed from National Fuel’s records, please be aware that you may not be able to continue to use National Fuel’s online services, which may require the collection of such information.

To protect your privacy, National Fuel will take reasonable steps to verify your identity before correcting, changing, removing, or forwarding personally identifiable information to you.

Modifications To Our Privacy Policy

National Fuel reserves the right to modify or update this Privacy Policy at any time. If we decide to change our Privacy Policy, we will make every effort to promptly post the revised Privacy Policy on our web site. You should visit our web site periodically to review the current Privacy Policy. Use of our web site after the posting of a revised Privacy Policy constitutes your agreement with the revised policy.

Links To Non-National Fuel Sites

For your convenience, some pages of our web site offer you the ability to link to and view pages of a web site not operated or controlled by National Fuel. Links by National Fuel to such external web sites do not imply endorsement by National Fuel of that company, its site or its privacy policy. National Fuel and its affiliates do not monitor or control the content or the privacy policies of the external sites and are therefore not responsible for the privacy practices or the content of linked external web sites. When using a link to a non-National Fuel web site, we recommend that you investigate the privacy practices and policies of that external site.

Additional Questions

Please contact us if you have any additional questions or comments regarding this Privacy Policy via the following link http://www.nationalfuelgas.com/email.asp.